Job Title: Front Desk Representative

Location: Lagos, Nigeria

Employment Type: Full-Time

Salary: 150k - 200k

Job Summary:
SHOELAB NG is looking for a friendly and professional Front Desk Representative to serve as the first point of contact for our customers. You will play a key role in delivering exceptional customer service, managing orders, and ensuring a seamless experience at our shoe laundry brand.

Key Responsibilities:
* Greet customers warmly and assist with inquiries, order placements, and service explanations.
* Process customer orders, payments, and returns accurately using the company’s point-of-sale system.
* Coordinate with the cleaning team to ensure timely order fulfillment and customer satisfaction.
* Handle customer complaints or concerns professionally and escalate issues when necessary.
* Maintain accurate records of transactions, customer interactions, and inventory.
* Keep the front desk area clean, organized, and presentable.
* Promote SHOELAB NG services, loyalty programs, and special offers to customers.

Requirements:
* High school diploma or equivalent; additional qualifications in customer service or business administration are a plus.
* Proven experience in customer service or front desk roles (1-2 years preferred).
* Excellent communication and interpersonal skills.
* Proficiency in basic computer applications (e.g., MS Office, POS systems).
* Strong organizational skills and ability to multitask in a fast-paced environment.
* A professional appearance and a customer-focused attitude.

Benefits:
* Competitive salary and performance-based bonuses.
* Opportunities for career growth within SHOELAB NG.
* Employee discounts on SHOolab NG services.
* A vibrant and customer-centric work environment.

How to Apply:
Interested candidates should send their CV and a brief cover letter to careers@shoelabng.com with the subject line “Front Desk Representative Application.”