Job Title: Help Desk Officer

Location: Apapa, Lagos

Employment Type: Full-time

Job Summary
We are seeking a reliable and organized Help Desk Officer to join our team. The successful candidate will serve as the first point of contact for internal and external maintenance requests. The role involves receiving service requests, logging details accurately, and promptly directing them to the appropriate department or technician for resolution.

Key Responsibilities

Receive and log service requests, including plumbing, HVAC, and other maintenance-related issues.

Ensure accurate documentation of all requests and service tickets.

Assign and forward requests to the appropriate department, technician, or contractor.

Follow up on pending requests to ensure timely resolution and client satisfaction.

Maintain clear communication with staff, contractors, and clients regarding status updates.

Provide general administrative support to the maintenance and operations team.

Requirements

Minimum of OND or equivalent qualification in any discipline.

1–2 years of relevant experience in help desk, customer service, or administrative support (experience in an engineering or facilities management environment is an advantage).

Strong communication and interpersonal skills.

Ability to multitask, prioritize, and manage time effectively.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Strong organizational and problem-solving skills.

How to Apply
Interested and qualified candidates should send their CV to a.ayantunji@stakingmep.com
using “Help Desk Officer – Apapa” as the subject of the email.

Application Deadline: 30th, September, 2025