*Role: Customer Service Representative*
*Industry: Hospitality*
*Location: Lekki, Lagos, Nigeria*
*Job Type: Full-time (5 days a week, including weekends on a shift basis)*

*About the Organization*
TWPC HR Service seeking to hire for a vibrant and energetic recreational facility in Lagos that is dedicated to promoting fitness, fun, and lifestyle. The facility offers a wide range of indoor and outdoor activities, designed to create memorable experiences for families, friends, corporate teams, and communities.

*Key Responsibilities*

*Daily Operations*
• Maintain a clean and organized reception area and back office.
• Welcome and register guests in line with facility standards; ensure first-time guests complete waiver forms.
• Accurately record and update daily sales on the cash register; reconcile tills at the end of shifts.
• Handle cash, POS, transfers, and receipts with accuracy and integrity.
• Ensure proper stock reconciliation, manage till stock levels, and raise requisitions as needed.
• Support system uptime (EZ Runner, waiver stations, POS, etc.) and follow contingency SOPs when required.
• Generate and submit daily/periodic reports as requested.

*Customer Service*
• Receive guests warmly, respond to inquiries, and provide timely resolutions.
• Manage customer complaints and escalate issues when necessary.
• Stay informed about all products, packages, and promotions; cross-sell/upsell effectively.
• Liaise with the sales team to process reservations, confirm payments, and ensure proper registrations.
• Ensure attendance records for activities are updated and accurate
Inventory & Reporting
• Record stock received, reconcile sales with stock at the end of shifts.
• Document operational activities and prepare reports as required.
• Work with the accountant and team leads on sales envelope reconciliation.
Competencies & Skills
• Strong interpersonal and communication skills.
• Excellent customer service orientation.
• Ability to quickly learn and adapt to software/trade tools.
• High attention to detail, diligence, and accuracy.
• Strong sense of honesty, reliability, and integrity.
• Good numerical aptitude and accountability.

*Compensation & Benefits*
• Monthly net pay: N110,000
• Additional monthly service charge (variable, based on business performance)
• 13th-month pay
• Leave allowance
• ⁠HMO


Interested and qualified candidates should send their CV to: twpchr.cvs@gmail.com