CUSTOMER CARE EXECUTIVE

📍Qualification:  HND, B.Sc

📍Location: Dana Motors, Isolo, Lagos.

📍Experience: 1 – 3

Job Responsibilities

• Contact customers ahead of scheduled maintenance or service appointments to remind them and confirm attendance.

• Reach out to customers after service completion to assess satisfaction levels and gather feedback on the quality of work.

• Receive, document, and resolve customer complaints and queries, ensuring issues are escalated to the appropriate department when necessary.

• Collaborate with workshops, spare parts, and service teams to address customer concerns and ensure timely resolutions.

• Kia on Road (KOR) Assistance – Provide remote support to stranded customers and coordinate with the workshop technical team to deliver on-site rescue services when required.

• Arrange alternative vehicles for customers whose cars are undergoing extended repairs, ensuring proper documentation and follow-up.

• Draft and send professional emails, bulk SMS, and promotional messages to keep customers informed of services, offers, and campaigns.

• Issue invoices to customers promptly and accurately, and ensure they are properly tracked.

• Respond to service-related emails, inquiries, and requests from customers in a timely and professional manner.

• Liaise with the accounts department to raise, track, and resolve customer refund requests.

• Support service marketers in visiting corporate clients, conducting feedback sessions, and gathering insights to improve services and product offerings.

• Prepare and submit detailed reports on corporate client visits, capturing key concerns and recommendations for improvement.

• Contact customers to inform them of new campaigns, promotions, and special offers, and encourage participation.

• Compile and submit daily call reports summarizing the number of customers reached, concerns raised, and feedback collected.

Send CVs (PDF) to: jobs@kiamotorsnigeria.com OR vacancies@danagroup.com