HIRING!!

Job Title: Shawarma Customer Service Lead (SCSL)
Location: Jakande, Isolo
Company: The Agric&Culture Company


Key Responsibility
As a Shawarma Customer Service Lead (SCSL), you will:
Be the first point of contact for Shawarma vendors customers.
Make daily phone calls to new and existing Shawarma customers.
Take first-time orders, and welcome new customers.
Respond to complaints promptly and ensure complete resolution.
Build and maintain long-term relationships with Shawarma vendors.
Support the protection and growth of Shawarma Market Share (SMS) in assigned neighborhoods and Verify customer details
Accurately document verification, complaints, and resolutions using company tools.

What We’re Looking For:
Strong communication and active listening skills.
Ability to handle objections and solve problems effectively.
Excellent follow-up discipline and documentation habits.
Experience in customer service, sales support, or a similar role is an added advantage.

Tools You’ll Use:
Phone & WhatsApp Business.
Ticket Log Sheet (for complaints & resolutions).
SDS Sheet (for tracking performance).

What We Offer
Competitive base salary + performance incentives.
Bonuses tied directly to clear, measurable targets.
HMO, training and tools to help you succeed.
Career growth within a fast-rising national food brand.

Why This Role is For You
If you are passionate about customer engagement, love solving problems, and want to make a direct impact on how customers experience our products send your CV to: recruitment@agricandculture.com

with the subject line: “Application for Shawarma Customer Service Lead (SCSL)”