Join us at Checkoff Finance as a Customer Experience Officer
Salary: 100,000 Net
Location: Ikeja, Lagos

KEY RESPONSIBILITIES:
• Establish communication channels and mediums through which clients reach out to the company and vice versa.
• Ensure interactions with clients reflect positively on Checkoff's brand.
• Provide quick response to client inquiries and provide prompt resolution of customers’ issues.
• Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
Liaise with the sales teams to analyse customer feedback and develop programs effective for improved customer experience.
• Keep accurate records of all clients’ data, ensure adequate details of customer before cash disbursement.
• Handle escalated matters from Checkoff's social media pages and ensure professionalism in transactions.
• Assist company General Managers in overseeing the merchandising and delivery of high-quality customer service to clients
• Handle customer complaints, provide appropriate solutions and follow up to ensure timely resolution
• Maintain updated knowledge of the organization’s products, services, and customer service policies.
• Responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

Monitor the activities of customer service staff to ensure compliance with set standards of courtesy and professionalism.

Requirements:

• Minimum of HND
• Minimum of 1 year experience as a customer experience officer preferably in the banking or financial services industry
• Working knowledge of Microsoft Excel & Word.
• Must have completed NYSC.
• Strong Interpersonal and communication skills
• Tech-savvy with experience in CRM software.
• Ability to multitask and prioritize in a fast- paced environment

Benefits:
Competitive Pay +Hybrid working system +Weekly Team Breakfast and Lunch + Pension + HMO + Periodic Paid Training + More!
Ready to Join our Dynamic Team and deliver exceptional customer experience?

How to Apply:

Interested and qualified candidates should click here to apply online
https://forms.gle/QYiWWDtheS4wq1iM6