URGENT VANCACY

Job Title: Service Desk Analyst – Banking IT Support

Department: Information Technology (IT) / IT Operations

Reports To: Service Desk Manager or IT Support Lead

Age: 26 years and below

Qualification: HND (Upper Credit)

Location: Island, Lagos, Nigeria

Salary: ₦200,000

Job Summary:
The Service Desk Analyst provides first-level technical support to bank staff and branch operations, ensuring seamless access to critical banking applications and IT services. The role requires prompt troubleshooting, excellent communication, and adherence to secure financial standards.

Key Responsibilities:

·  Serve as the first point of contact for IT incidents and service requests from branches and head-office teams.

·   Provide timely support for core banking applications, digital banking platforms, and office productivity tools.

·   Log, prioritize, and manage tickets in the IT Service Management (ITSM) system, ensuring compliance with SLAs.

·  Diagnose and resolve basic hardware, software, and user access issues, escalating complex cases to higher support levels.

·  Support user account administration, including Active Directory and secure password resets.

·  Enforce IT security policies and ensure compliance with data protection standards (e.g., PCI DSS, NDPR).

·   Maintain accurate documentation and contribute to the knowledge base for recurring issues.

Required Qualifications & Skills:

·       Diploma or HND (Upper Credit) in Computer Science, Information Technology, or related field.

·       1–2 years of experience in IT Service Desk or Technical Support, preferably in banking or financial services.

·       Knowledge of core banking applications (e.g., Finacle, Flexcube, Temenos T24) is an advantage.

·       Proficiency in Windows OS, Microsoft 365, and enterprise applications.

·       Basic networking knowledge (TCP/IP, VPN, DNS) and familiarity with remote support tools.

·       Excellent customer service, communication, and incident management skills.

·       Ability to perform in a high-pressure, secure, and confidential environment.

Preferred Certifications:

Ø  ITIL Foundation (highly desirable)

Ø  Banking-specific application training/certification (added advantage)

📩 APPLY HERE: https://forms.gle/8YFdh8XtV1dWj6kn9